We know happy clients are a key ingredient for Granit to be successful and so we measure customer satisfaction carefully.
We’ve had a formal process for measuring customer satisfaction since 2007.
The latest version of our annual customer survey was completed in March 2022 and, overall, we are really happy with the results.
One of the key metrics we use to assess customer happiness is the Net Promoter Score. This measures how likely our customers are to recommend us to family and friends. We’re pleased to say our NPS is 68, an increase of five points from the previous year.
You can see in the short presentation below a summary of the highlights and the areas our clients have told us to improve on too. If you’d like to find out more you can speak to our team any time and our contact details can be found here.