Customer Satisfaction Survey Highlights 2014

When we talk to potential new customers we are often asked for references.

We are more than happy to provide these, as it’s a useful exercise for clients in finding the right architect for their project. It also ensures we strive to provide a good service.

Of course this is only part of the selection criteria you should use when appointing an architect. Another is to look at the overall customer satisfaction achieved by a practice.

We have been looking carefully at how satisfied and happy our customers are across a range of factors for years. We monitor this through the regular meetings we have with our clients and weekly internal team meetings too. However we also run an annual survey with all current clients.

We are happy to share the results from this year’s survey, which has once again shown us what we are good at, but also identified a few areas for improvement too. We have a policy of fearless listening when it comes to asking for feedback.

Here are some of the key highlights from this year’s survey:

Overall we are delighted with these scores so a huge thanks to everyone who took part in the survey.
Of course we couldn’t ask our clients for feedback without a reward too. This year the prize draw was for a voucher for the fantastic Chez Bruce restaurant in Wandsworth, South West London.

And the winner is… Julia and Beri Cheetham (we will be in touch shortly to organise your voucher).