We know how important happy clients are for Granit to be successful; we’ve had a formal process for measuring customer satisfaction since 2007.
To earn happy clients we focus on delivering great architectural and interior design services, in a professional and highly personalised service. We also make sure we stop and ask how happy our clients are throughout the delivery of a project, and again formally in an annual survey. The latest version of our annual customer survey was completed in February and March 2021.
Overall, we are thrilled with the results of this year’s survey.
One of the key metrics we use is the Net Promoter Score, which measures how likely our customers are to recommend us to family and friends. We’re pleased to say we scored +63 – a jump on the previous year.
You can see in the short presentation below a summary of the highlights and the areas our clients have told us to improve on too. If you’d like to find out more you can speak to our team any time and our contact details can be found here.