We know happy clients are a key ingredient for Granit to succeed, so we measure this regularly, including our annual customer satisfaction survey.
We’ve had a formal process for measuring customer satisfaction since 2007.
The latest version of our annual customer survey was completed in March 2023. Overall, we are happy with the results, but there are some areas for us to improve.
You can see in the short presentation below a summary of the highlights and the areas our clients have told us to work on. If you’d like to find out more, you can speak to our team any time, and our contact details can be found here.
Thank you to all those who completed our customer satisfaction survey. Your input is gratefully received and will help us to continually improve our practice.