This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us. Please read this notice carefully to understand why data is being collected and what we do with that data.
Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.
We may change the privacy notice from time to time by amending this page.
What type of information will we collect from you?
The personal information we collect from you will typically include the following:
• Full name and contact details (including your contact number, email and postal address)
• Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query.
What are we going to do with your information?
We will hold and use personal information about you in the following ways:
• To fulfil our obligations to you when providing you with our services
• To share your information with others where necessary to fulfil our services for you or where acting as agent for a third party on your behalf
• To comply with any statutory and regulatory obligations.
• Communicate with you during the course of providing our services, for example with your enquiries and requests
• Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future
• To notify you about changes to our service
How long we keep your data for?
We will retain your personal data indefinitely as we are under regulatory or statutory duty to hold your data in case of the event of a legal claim.
Who your information will be shared with
We will not share your information with third parties other than in the course of delivery the service instructed by you.
Security of your data
Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operation measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised.
How you can access and update your information
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed.
How you can request erasure of your data:
You can ask us to delete or remove personal data where there is no good reason for us continuing to hold it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
How you can restrict or object to us using your data:
You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our holding your data where we are relying on a legitimate interest ground and you feel it impacts on your fundamental rights and freedoms. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to hold your information which override your rights and freedoms.
Please note that if you want us to restrict or stop holding your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.
Complaints about the use of your personal data
If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated by writing to us.
Any queries or concerns about the way in which your data is being used can be sent to firstname.lastname@example.org or in writing to:
Granit Chartered Architects Ltd,
16 Porteus Place,
If you are not satisfied with our response or believe we are holding or handling your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113